Simplifying Life Through Technology

Ethan Durand from SoundVision

SoundVision LLC

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0:00 | 24:10

On this episode of “SoundVision Tech Talks,” Andrew and Eric sit down with SoundVision's "Utility Knife," Ethan Durand.

What makes Ethan’s story stand out is how quickly he embraced every opportunity in front of him. Ethan’s journey at SoundVision is a great example of what growth looks like when hard work, adaptability, and the right team all come together. Starting in the warehouse managing inventory and preparing equipment for the field, Ethan quickly became someone eager to learn every part of the business. With little industry experience at the start, he embraced each opportunity to grow, eventually stepping into installation work and developing hands-on skills that earned the trust of the team. 

Eric shares why Ethan has become known as the team’s “utility knife,” someone who can jump into almost any role, adapt quickly, and help move projects forward wherever needed. Through mentorship, hands-on experience, and a genuine drive to improve, Ethan grew from supporting projects behind the scenes to becoming a trusted leader capable of stepping into almost any role the company needs. His journey reflects SoundVision’s “Can Do, Will Do” mentality. 

The conversation explores Ethan’s transition from installer to service technician and now into project management, where he helps coordinate builders, schedules, clients, and project logistics. Throughout every role, Ethan’s willingness to step up and learn has made a major impact on the company and the people around him.

This episode offers an inside look at Ethan’s journey through SoundVision and the lessons he’s learned along the way. From warehouse to project management, it’s a conversation about mentorship, teamwork, and embracing every opportunity that comes your way. 

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Why Ethan’s Story Matters

SPEAKER_03

We want to tell Ethan's story, and I think you are a huge part of his story at Soundvision. I don't think there's a world in an Ethan podcast where Eric didn't exist.

SPEAKER_02

Which he has a very great point. Very great point.

SPEAKER_03

Joining me in the podcast studio today, we have our utility knife of Soundvision, Ethan. Welcome, Ethan. Thank you, thank you. And we couldn't do a podcast focused on Ethan without our design engineer, Eric.

SPEAKER_00

You know, he's good on his own.

SPEAKER_03

So, Ethan, um, we wanted to get on today to focus on you and your journey here at Sound Vision because you have worn a lot of different hats for us.

SPEAKER_02

I have. I have been everywhere here.

SPEAKER_03

Warehouse, you've been a technician, service technician, and you've recently just stepped into a project management role.

SPEAKER_02

I have. It's been a journey in the past three years. Um it's been interesting. Let's just say that.

SPEAKER_03

Three years, that's right. We started at the same time.

SPEAKER_02

Right around the same time. It's just, you know, December, January. That's just kind of where the best two people in this company is at.

Early Jobs And Taking A Chance

SPEAKER_03

I know. As Eric rolls his eyes. So why don't you tell our audience a little bit about yourself, who you are, what you're doing beforehand, uh, knowledge of the industry. Just give us a brief overview on who is Ethan.

SPEAKER_02

Well, Ethan's a lot of different things. Um, pretty much, I mean, I'm a very simple person. Um, I was born and raised in Arizona. Um, I came here in North Carolina when I was about 15 years old. So I've been here about almost almost 10 years now. Um, and I've kind of done a little bit of everything. You know, I started my first job when I was 15 at a movie theater, um, worked my way to Olive Garden uh to be a busser at a young age. And then, you know, uh I worked at a district distribution center um in Troutman for Walmart. Um, and then, you know, I felt like it was time for a change, and I saw that, you know, Soundvision was hiring, which I didn't know it was Soundvision at the time. It was an unidentified employer at first. So I was kind of rolling the dice with it and see where it would went. Um, and I interviewed, and you know, uh Michelle luckily liked me, and um, here I am.

SPEAKER_03

So when you came uh onto our team at Soundvision, you started in the warehouse. What kind of things were you doing in the warehouse?

SPEAKER_02

Well, I was managing inventory, I was making sure that any product that was ordered and that was received in was checked in in our system and onto the customer shelf. Um, and then just kind of making sure that all the guys have what they need when they left the warehouse to start the job.

Into Installation With A Mentor

SPEAKER_03

And so you worked in the warehouse for a while, and then you transitioned to a technician in installation.

SPEAKER_02

That was a change.

SPEAKER_03

Yes. Tell us about that transition.

SPEAKER_02

Um, yeah, Michelle kind of came to me the opportunity and she was like, you know, I think that you can do a lot more here. And she said, How would it, how would it be like to to move in the field? Let's just try it out. And I was like, you know what, let's try it out. This is a new opportunity, something new to learn. Um, and I was very fortunate enough to have Eric as my trainer, pretty much. Um, and I was with Eric almost every day, and it was it was a challenge because uh I knew nothing pretty much about the industry of what we were doing. Um, and so Eric kind of like took me under his wing, and we we, I mean, we became best buds since.

SPEAKER_03

That's where the relationship blossoms.

SPEAKER_02

That's where it blossomed, and you know, he showed me a little bit of everything, but um then when Eric moved out, I was kind of still kind of in the field, um, and I was kind of learning from our other lead techs, and it it was it was a big change from managing a warehouse to now going into clients' homes and you know, changing a whole lot about you know the way you speak, the way you act, and all that.

SPEAKER_03

Ethan, how would you describe yourself in three words?

SPEAKER_02

In three words. Um I would describe kind of one I would do is adapt adaptable more than anything for how I've been everywhere. Um I'm kind of more adaptable. Um I would say I'm more driven more than anything. Um, with even me being this young, and no matter how much you know air gives me banter, I could, you know, ignore the banter and I can just go get it. You know, I can always just go get it as long as the job does get done. Um third word, how to describe myself. Um I don't really have a third word that I describe myself.

SPEAKER_03

Okay. So that's an interesting take. Now let's get another opinion. Eric, how would you describe to our listeners?

SPEAKER_00

Well, I've got a couple of different things that immediately come to mind. One of them is the term helpy McHalperton.

SPEAKER_03

Yes, how could we forget that?

SPEAKER_00

Ethan, to his credit, and sometimes as a con, uh, is a helping McHalperton. So he always wants to help, always wants to be in the conversation. Sometimes he wasn't asked to be in the conversation. But he'll be there anyways. But he's always one of those people that you're like, Ethan, I need this. And he's like, okay, what is it? Like it's there's never any griping or groaning. It's just like, you know, if you need somebody to get something done, the utility knife here will get it done. Uh the other word I would use is uh serious. We talk about how we banter, and that is fun, but when it gets time to it, if it's time to do the job, Ethan clicks into serious mode. And I always make fun of him for that because it's like just the serious voice and the serious walk, and he just gets into Ethan's serious mode. It's like time to get the job done. The switch flips, which is good because you want to get the job done. Yeah, no one would be professional. It is funny to see work Ethan and not work Ethan. And third word is it is a kind of same thing with you. It's difficult to come up with a third word, but I think tenacious is a good word. Just he's he's gonna get it done.

SPEAKER_03

Yeah. Get her done.

SPEAKER_00

Get her done.

SPEAKER_03

Anything else you want to say about the utility knife then?

Adapt And Overcome In The Field

SPEAKER_00

Um, one of the things uh I've got a couple of notes here. Um, in some of the things that I like to teach when I'm teaching new people is, you know, adaptability, adapt and overcome. You have already mentioned the word adaptability, and I'm very much into I'm a former Marine Corps, you know, veteran, and it's adapt and overcome. Like not everything's gonna be perfect, especially in this world we live in now. It's like it's just you've got to be able to adapt to the situation, you've got to be able to use what tools you have, whether it's mental, whether it's physical, whatever it is. Um, and I think that we joke about the term utility knife, but it is a utility knife, it's for utility. Um what maybe growing up or being taught by me or being taught by anybody, do you think that you've always sort of been adaptable? Or do you think that's come with teaching an age?

SPEAKER_02

I I think it's definitely come with teaching an age, because growing up, I was always like, no, this is my one thing. Like, this is all I'm gonna do, like this is it, and I'm never gonna adapt to to do more than that. And then realizing at a I mean, I'm not old, but you know, growing up wise, kind of understanding that, you know, being under Eric of being to apt to adapt to overcome, because you know, there are some problems that could happen in the field, and instead of you know going to a designer or the project manager and letting them know like you know, you you come up with a solution then and there. So um I think it's just it's definitely come along with time more than anything, then I've like learned like growing up.

SPEAKER_00

And that's like uh what I like to see that you do is I'm uh again, I'm the Gen Xer, I'm the crotchety old veteran, you know. I you know, want you to stay off Milan and all that good stuff. Uh something I've noticed, and it's it's not all people, this is not a blanket statement. It's just it's a a general theory that I have is that with the internet and all that other stuff, and now with the advent of AI and everything like that, it's like people don't learn how to do anything anymore by physically doing it. Everything's just let me ask Google, everything's let me ask chat, let me ask this AI, let me ask that AI. And you get an instant an answer instantly. And unless you think about it and work on it, you're not gonna learn it. You were just given the answer and now you've moved on. Um, and I think that happens a lot nowadays. It's like, oh, you got a problem, call tech support. Oh, you got a problem, go on chat. Oh, you got a problem, just Google it. It's like take a little bit of time to try to figure it out because you're not gonna learn it unless you physically do it. And yes, there comes a time where you can be beating your head against a rock and you do need to call tech support, and that's what they're there for, or chat, or Google or whatever. But it's like, take a little bit of time to try to figure it out yourself. And I definitely believe you do that.

SPEAKER_02

Yeah, I'd take a second because you know, I've learned this again from Eric, you know, when being in the field with Eric and I spent a lot of time with Eric, I think I'm I was with him 40 hours a week at that time. So every single day, same van, same mentality of doing the job. And learn learning that from Eric is, you know, I I I would at first, I would come in and you know, something would be an issue, and I would tell Eric, oh, it looks like we gotta call this person, looks like we gotta call this person. And Eric's like, hold your horses, hold your horses, let me think. Let me think, let me let me try to solve this first. And I think that kind of understood, I understood that a little bit more and more of being with Eric and be like, hold on, let's take a second, let's look at it from the bigger picture, or look look closely, even just to even see if is the problem lying right there in front of me, or is this something that's deeper that unfortunately that my hands are tied on?

SPEAKER_03

Alright, so excuse me. Anything else that you want to discuss, Eric?

SPEAKER_00

Um, not really. I find it interesting that again, me being the old guy, a lot of the guys here are younger. I think are uh one of our oldest installers, not Alan. Um they're in their 30s, so it's like I'm 50. Um, and so sometimes that age gap is really pronounced, and you can really tell that you know someone is experienced or older and someone is younger, but um I don't think Ethan gives off that vibe. He is honestly one of the oldest young guys we have.

SPEAKER_03

Oh, yes, and he will tell you that.

SPEAKER_00

Oh yeah, he'll tell you his bones hurt.

SPEAKER_03

Yes, he's the oldest young guy I know. Yes.

SPEAKER_02

I am very fragile when it comes to my joints. You know, uh I played a lot of sports growing up, and you know, I I always thought like I was on top of the world, and I was like, oh, my body feels amazing. I'm this young. And then realizing that later on when you stop playing and you stop having that activity, it it really bites you in the behind all the time. So, and I am now feeling that at a young age, especially now when I was an install or in service, I was in a crawl space or in an attic or in a tight spot that you know causes your body to be bending in ways that you know it probably shouldn't. But um, so yeah, I I joke about it every day. Well, joke and I'm serious that you know, my my knees do hurt. My knees, my back, you know, and and that's the stuff I should be saying at Eric's age, not not my age at where I'm at now.

SPEAKER_00

So I mean to be clear, I don't talk about my knees, but I do talk about my back.

SPEAKER_03

Oh, and it's only gonna get worse from here, I can attest.

SPEAKER_00

Amazing. No, that's actually where I come into play. Uh, and it's something that I've done over several companies because that I am quite a bit older than Ethan, if we're being honest here, and and we are. That's ridiculous. Sorry, you were talking over yourself. But I tend to take the younger guys exactly under my wing as sort of like a mentor situation because I had at the time been in the field for over 21 years. Um, and uh also being honest, I'm I'm I'm a little I'm a gruff person. I'm not even gonna say little, uh, especially in the beginning. I was a very gruff individual. You know, it's it's one of those different um generational things. Uh, I'll say I'm Gen X, and so I'm very blunt, straight to the point. And Ethan actually did well in that not a lot of people can survive that kind of tutelage.

SPEAKER_01

True.

SPEAKER_00

Uh and and Ethan, to his credit, is he it just it just washes over him. He knows he knows that I've got his best interest in heart. He knows that, you know, I've got his back. And yes, I mess with him, but the thing is, if I don't mess with you, I don't like you.

SPEAKER_03

Yes. Eric and Ethan's relationship is a lot of back and forth banter, fun teasing, lighthearted jokes. But uh yeah, you guys have gotten really close. They're like the father-son duo of Sound Vision.

SPEAKER_00

Well, I'm certainly old enough.

SPEAKER_03

They even have matching haircuts now.

SPEAKER_00

He stole it. Mine's cooler, though.

Service Work And Faster Problem Solving

SPEAKER_03

Yes, uh, Eric's giving like Brad Pitt Fury vibes. That's my goal. All right, so back to you, Ethan. So you were working in the field. How long were you working in the field before you transitioned to becoming a service technician?

SPEAKER_02

Uh, I think, I mean, I was over the field over over a year. Um, you know, I I don't know what the reason was for change, but Michelle was like, I got another opportunity. And I was like, I'm eager about it. So let's let's try it out again. And um then I went to service. Uh I worked with, you know, Mike, Allen, and Paul, all three of them. All love them all. And you know, they they helped a lot, but you know, it was it was a lot of information to to learn, and there was a lot of little small things that I realized that you know, service really kind of gets into and dives into. Um, you know, I was you know, I was just kind of their helper, kind of learning along the way, and you know, um it was a great opportunity, and I took it for the experience.

SPEAKER_00

Yeah. Service is honestly a very difficult position to be in, and especially for somebody who didn't have as much experience. Service usually tends to be a guy like myself who's been in this industry forever. And so to take somebody who'd only been in the field for a year and put them in service, um, Ethan like kept up and absolutely did everything they asked of him, and so that was actually he uh he was doing very well uh in service in in spite of the you know, not normally a position a young guy has.

The Whirlwind Of Project Management

SPEAKER_03

Right. You definitely have the can do, will do attitude. That's for sure. Well, speaking of taking on more responsibilities, that led you from service. You we have recently been in a transition period with some pro with our project management team. So you actually stepped in to help out. How has that been going?

SPEAKER_02

Uh it it's been the wildest transition out of all three of them I have been in. And this is a very upkeep and you know, very detail-oriented position um of keeping update of every project, of talking to every client and kind of what we're we're thinking for timeline-wise, and making sure that you know our techs have everything they need to kind of get out the door. Um, I can tell you that I've been on the phone probably 60 times today. And that's to builders, to you know, counties uh for permits or to to to clients. I have I've probably been on the phone for 60 plus times in one day. Uh that's something that's probably the been the biggest transition is constantly being on the phone, constantly always changing. You're always driving somewhere. You're never you're never in one spot for a long period of time.

SPEAKER_03

Yeah, you're juggling a lot of different uh different roles, roles in the role.

SPEAKER_02

A lot of different roles in the role. I mean, trying to try trying to coordinate everything with the builder and and the client as well has been probably the most difficult one. Um outside of that, it's it's just what can fit in the schedule. That has been the challenge.

SPEAKER_03

Well, on a positive note, all of the feedback from the rest of our team is that you've been doing an amazing job. So again, I think it's a pretty great accomplishment to have just keep building yourself up like that.

How The Utility Knife Nickname Stuck

SPEAKER_00

The the thing that's really great about Ethan is that all phases that he's been in warehouse, installation, service, and now project management, none of them have been easy transitions. They've all had their challenges, they've all had their issues with, you know, personnel or whatever the case is going on. Uh, and again, it's a lot to deal with, and uh a lot of people wouldn't be able to deal with it, but he's come through all of them. Um, and with that being said, I want to unpack a little something, something here. In the beginning, you called him the utility knife of Sound Vision and seeing how he's now been in four different roles. Where does that uh where does that nickname come from? Yeah, tell us, Ethan.

SPEAKER_02

Uh we we were at a a conference. Uh you know, Mark had a conference set up to for us all to become, you know, you know, better, better technicians or you know, better people in our in our field. And um, I stood up when we were introducing all of ourselves, I stood up in the middle of everybody. I let everybody know that like I'm Ethan, try to match name a face, kind of like really point myself out. And uh I called myself the utility knife instead of the pocket knife. So now that has been the running joke. That has been the running joke that I am just the utility knife now.

SPEAKER_03

A self-proclaimed title.

SPEAKER_00

Yes, but it does fit, it really does. And to give you a little context, that training we were doing, we had recently acquired another company in North Carolina, and so this was kind of a face-to-face meet and greet with that team as well. So a lot of these people we had never seen before, maybe only spoken to them on the phone, and now we're standing in this room with everybody introducing ourselves, and that's what comes out. I certainly made an impression, I can tell you that much.

SPEAKER_03

Yes, you did. That's one thing they can take away from you. You make an impression in a room. I didn't make sure that I'm known.

SPEAKER_01

I am Ethan. I just got everybody know that. Yes, you can do a lot with a utility knife.

What He Learns And What’s Next

SPEAKER_03

Absolutely. So, what are some things through all of your transitional periods here have you learned from your time at Sound Vision?

SPEAKER_02

Well, I mean, this is where I think I give my credit mostly to um Eric is he's helped me become a better person, personal life, or you know, um even becoming a better tech, service tech, or just you know, now in project management of what I'm what I can't be doing. Um, you know, but I I've heard I've learned a lot. You know, I've learned patience, I've learned um, you know, I've learned how to just become a better person. And I can't take that away from Eric as much as me and Eric give each other banter all the time. That's something I can never take away from because he's helped me a lot. And I've told him he's helped me a lot, and I've told everybody that like Eric has Eric is my guy. Eric, like that is my guy. That's the guy I go to when I tell everything to. If anything personal related, anything work-related, I'd go, Eric's the first person to know.

SPEAKER_03

Yeah, so he's your guy.

SPEAKER_02

Eric's my best friend here.

SPEAKER_00

I'm surprisingly good at teaching patience. I don't have patience.

SPEAKER_03

Yeah, that is so funny.

SPEAKER_01

But I can teach it. The irony there. Yes. It's a big irony.

SPEAKER_03

So looking into the future, being that you've bounced around into different roles, what do you is there anything that you hope to see yourself doing in the company or make returning to another role? What are some goals?

SPEAKER_02

Well, I mean, this project management is something I have been enjoying. And this is something that I have like, I'm I'm a very detail-oriented person, especially even at work. Um, at work and at home. I I go home and I see something that's off, and it's like, that doesn't seem right. That doesn't seem right. I gotta fix that like immediately. Um you know, I'd like to, I'd like to stay in the in the project management role um and and learn more about this side of this. You know, I've only been doing this for about a month, and to to learn more the ins and outs and how I can maneuver things or, you know, you know, working with these builders and building a relationship with all these is kind of what I'm looking forward to.

SPEAKER_03

Yeah, and I think your experience in the different roles, the warehouse, out in the field, I think that just helps give you a better understanding and a way to an easier mindset to attack a problem.

SPEAKER_02

Absolutely. I think I think uh when me being in the field and then me being in project management, I think it's helped me kind of plan this out for the guys of like ahead of time of being like, hey, this might become an issue, or this, you know, this, that, and the third. So um that has helped a lot.

The Music Tape Picks

SPEAKER_03

All right, so let's move on to a lighter note. We've got to do our infamous ending of asking you about your music tape. I'm interested to hear where this is gonna go. Um but why don't you tell us who is your favorite band artist? What's your jam?

SPEAKER_02

Um, I mean, uh, you know, I like to say I listen to a little bit of everything, but you know, I can't say that's fully true. So nobody can really say that and say they really listen to everything. But um, I would say my favorite artist is Zach Bryan. Uh I listened to a lot of country music. Uh I listened to it right before I came to North Carolina before I thought like country was like, ah, it's something. And then, you know, I get down here in North Carolina, and now it's like country is the thing. So um, you know, I like listening to Zach Bryan or Chris Stapleton. Um, but you know, my favorite band is probably Def Leppard. Um, I grew up listening to 70s, 80s, you know, 90s rock in that era. Um, so you know, you know, Def Leppard, Kiss, Elton John, or you know, you have Scorpions or stuff like that. That's kind of what my dad kind of made me listen to growing up, and I didn't I didn't have a choice on a music taste growing up, but it was like this is what this is it. Like this is what they're playing. And then as soon as I kind of like started to explore on my own, like that's when I started listening to like Johnny Cash, and I started really getting into Johnny Cash or Sabrina Carpenter. Um, we're gonna throw Sabrina in there. I I love my good old, like every now and then my good, you know, white girl music, and I'm totally okay with that. Ethan loves a pop diva. I'm totally okay with that. You know, Sabrina, Katy Perry. I've listened to a lot of Olivia Dean lately as well. Um Ella Langley for sure. Um, I just like to listen to a lot of like country artists. A lot of people have kind of different twangs or different different notes and how they like to hit it. So I like to kind of keep my country thing open as much as possible. So and then you can't forget about the king of country and George Strait. Never.

SPEAKER_00

We're gonna we're gonna reverse this truck back up for a second here and unpack a little something, something you just said that does not work in my brain. Uh-uh. From somebody who was a child of the 80s and 90s and who loves his uh Deaf Leopard and such, you mix together Deaf Leopard, Kiss Scorpions, and Elton John?

SPEAKER_02

Elton John was my 70s. That was kind of what my dad started with was Elton John. And that's when he was just like, uh, as soon as he changed from Elton John, he goes, like, this is this is it. Like, this is what I grew up with. And I was just like, all right, I gotta listen to it, you know, at a young age, and and that's what stuck. So I mean, outside of Elton John, I don't really I mean, maybe Elvis Presley from back in the day as well, but outside of that, it's mostly Def Leopard, Kiss, Scorpions, or you know, bands like that, uh, sticks as well. So I mean, I listened to a little bit of everything when it comes to 80s rock, but I threw Elton John in there, and that was kind of a curveball just for you.

SPEAKER_00

Yeah, that was that was an odd little grouping of people.

SPEAKER_03

And you're still standing there. I'm still standing. Don't you have one of those? Uh close enough.

SPEAKER_00

Yeah.

SPEAKER_03

Yeah.

SPEAKER_00

Ethan, to sort of uh finish up before we step on out of here, uh, one of the things we said in the beginning is that you've worked in four different departments, and you know, it hasn't always been easy. But the fact that you've been here as long as you have now and worked in the four different departments, you know, being where you are now, what would you tell yourself day one when you walked into that warehouse? What would you tell your younger self about, you know, where you're gonna be now?

SPEAKER_02

You know, I I wouldn't know what to tell myself right now, is because, you know, when I was I was 20 years old when I first started, and I was just some young kid, and I was like, you know what, this gets me through my like eight to five, and I got to go home and play video games, and like everything's okay and it's great. And until I realized that, you know, like there's more to life than just that. And if if I had to go back and say something to him, that you know, the the grass is greener along the way. I woke up one morning and came into work, and you know, Michelle had her bright smile on her face and kept telling me good morning every morning, and then um I I got to have banter with Eric every morning, and that's what kind of made me just like be like, you know what? I think everything will work out here. Just just trust the process along the way. You know, um, obviously having the struggles, I mean, I wouldn't because I wouldn't change anything for the world on that. I think I needed to go through that and really it really helped me become the man I am. It really did. You know, Eric and Michelle really kind of um helped me along the way. Um so if I if I were able to go back day one and tell myself, um, you know, it's it's still uh I I'd say trust the process along the way. Um and you know, everything happens for a reason. Um and I and I believe that fullheartedly that everything happens for a reason. So I think that me going through that, I think it really put me as the person I am today.

SPEAKER_01

Wherever you work, whatever you do, just find your people.

SPEAKER_03

That's right.

SPEAKER_01

I have my people here.

SPEAKER_03

All right, Ethan. Well, thank you for sharing a little bit of your story as someone who started Sound Vision with you. It's been pretty incredible to watch your progression and your journey and your meteoric rise.

SPEAKER_00

As the youngest ever project manager in Sound Vision history. History, history.

SPEAKER_02

I'm not a project manager.

SPEAKER_00

Just pour some cold water on that fire.

SPEAKER_03

Thank you for joining us, Ethan.

SPEAKER_02

I appreciate you guys having me.