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Simplifying Life Through Technology
SoundVision LLC is a lifestyle technology company located in Mooresville, North Carolina. We interview vendors, clients and staff with the purpose of demystifying the capabilties of new technologies for your home or business and sometimes highlighting local content that is important to our community.
Simplifying Life Through Technology
Customer Testimonial: Gary and Sharon Moore
On this special customer testimonial episode of “SoundVision Tech Talks,” Mark sits down with longtime SoundVision clients, Gary and Sharon Moore, to explore their journey turning their dream house into a seamlessly connected, smart living home.
After spending 40 years in the Northeast, the Moore's sought a change, trading harsh winters and high taxes for lakefront serenity and Southern charm in North Carolina. But they didn’t take shortcuts—especially when it came to building their home and choosing the right technology partner.
From the very beginning, Gary and Sharon took a methodical approach, carefully researching audiovisual companies before ultimately selecting SoundVision. They share what set SoundVision apart—meticulous planning, clear communication, and an unmatched level of service. Their story highlights how professional guidance and integrated solutions, including whole-home networking, security systems, and a stunning 4K home theater, helped elevate their living experience.
But beyond the technology, our staff are who made the difference. Gary and Sharon call out SoundVision team members, praising their expertise, responsiveness, and commitment to long-term support. Whether it's answering questions late at night or resolving issues remotely, SoundVision continues to exceed expectations.
For anyone considering home technology—whether for a new build or an upgrade—this episode offers a compelling look at how the right partner can turn your vision into a reality.
To learn more about SoundVision:
https://www.svavnc.com/
Check out our Instagram to see our recent projects:
https://www.instagram.com/soundvisionllc/
To listen to more “Simplifying Life Through Technology” podcasts:
https://open.spotify.com/show/7fIkJuLZ7lZ8xbafz62muQ
Contact Us Today: (704) 696-2792 Ext. 1 | Info@svavnc.com | soundvisionlkn.com
Today joining us. We have Gary and Sharon Moore Welcome. Thank you, guys for coming.
Speaker 2:This is awesome. Tell us about yourself, tell us who you are and how the heck did we meet you?
Speaker 1:Hi, my name's Sharon. I'll have to let Gary talk about how we came about to use you guys, but we built a home four years ago and has it been?
Speaker 3:four years. Four years and.
Speaker 1:SoundVision did all of our AV Four years and SoundVision did all of our AV.
Speaker 3:So the answer to the question is we moved down here in August of 2016 after living in Connecticut for 40 years, decided that we wanted to build a house which is not too far from here, and I did a lot of homework and research trying to find a audio visual company that I thought would do a good job for us, because we were looking for an organization that would do everything for us.
Speaker 2:I think you did a lot of research on every company, not just the audio video company?
Speaker 3:Yes, we did. Now, how do you know that? I am impressed that you remember that, but we did, I do.
Speaker 1:He was just hoping that you were bugging everybody as much as you were bugging them.
Speaker 3:Well, if you talk to the plumbers and the HPC guys and the electrical guys electricians I think they would all agree with you. So, yeah, so, but anyway, we I'd probably talked to four or five different AV companies and um went through the process of interviewing them and meeting with them and had a chance to meet with Zach and I was impressed with what I heard from Zach, and the rest is history. We decided to move ahead with SoundVision and we've been very pleased ever since.
Speaker 2:That's cool, and we've done actually we've done multiple projects for you guys, if I'm not mistaken. What have we done? Give me some idea of extent.
Speaker 3:Yeah, we really decided that we wanted to do kind of approach the house or when we're building the house with something very comprehensive in the house. So we have done all of our televisions through you folks, or certainly recommendations from you guys. We have security system that you folks installed for us. You did all the wiring for us when one of the things I decided was that some people recommended that maybe we do the wire and it's no way. I don't want to do all that stuff.
Speaker 3:So some people recommended that. Some suggested that it might make sense to do the wiring ourselves, and I said, no, I don't want to. In fact, our son, I think, was one of the ones that suggested that we do some of that stuff ourselves Okay so he's a non-professional.
Speaker 1:To save money.
Speaker 3:Well he is a non-professional, but he is a pretty talented guy.
Speaker 2:But I chose not to do that. The reason I say non-professional is not based on talent, it's based on the fact, county, you have to have a permit for low voltage. I guess you could do the wiring yourself, but either someone would have to pull a permit, that you would have to pass inspection, or, in the case that an inspector comes in and it's the same guy as the electrical inspection, by the way, so you know, if he comes in and he flags anything, you may have to rip everything out.
Speaker 2:We've heard these horror stories. That's one of the reasons that we advocate using us is we are licensed.
Speaker 3:And I probably knew that at the time, but just forgot that that was the case. So, anyway, we contract with you guys to do all the wiring for all of our internet, our home security, just everything in the house, and you guys did a great job, so we were very pleased with what you did Most important was the theater room.
Speaker 1:Sharon, tell us about the theater room. Well, actually, Gary uses it a lot more than me, but we have a projector that hangs down from the ceiling. I don't know a lot of details 4K projector we have a beautiful 104. 110 inch. 110 inch screen.
Speaker 2:Which is good. As I get older and need glasses, that helps. It's fantastic Magnifying glass.
Speaker 1:Yeah, yeah, and we've got a couple tiers two tiers of chairs and it, yeah, and we've got a couple of tiers two tiers of chairs, and it's really comfortable.
Speaker 2:Really really nice. Years ago when I would sell and we did theaters, a lot of folks would especially with younger kids would say that they want to be the destination house. A big screen TV was cool, but a theater was like an experience. Our customer base had big screen TVs, but not everybody had theaters, and so, whether it was a pool or a theater or something cool that would get the kids to come to their house, Well, there's an important point, I think, to make here too, at least for us, that might be relevant to some of your other customers.
Speaker 3:When we were in Connecticut, we were both working. It didn't really have the time to focus on much of anything when it came to audiovisual no-transcript.
Speaker 1:Sharon why did you guys?
Speaker 2:move from Connecticut.
Speaker 1:Politics, taxes, weather.
Speaker 2:And why did you pick North Carolina?
Speaker 1:I mean, there's we wanted to be near a lake, which is cool because we like to boat, oh nice. We wanted to be near an international airport. We were close to the New York airports in Connecticut, but not really good traveling there, much better here.
Speaker 3:Our parents' generation relocated to Florida. But the research that I did was that our generation, baby boomers, really wanted some seasonality and we came down, I'm guessing, at least four or five, six times, checking out this area, going to Huntersville, going to Denver, going to Concord. We came down a lot to try to check it out. We really like being close to the lake, which we are. But I think Sharon said it well, we're tired of the politics in the Northeast. We were tired of the weather, we're tired of the taxes and we like Southern hospitality. I was born in the South, my folks relocated to the South when they retired and we decided that's what we wanted to do as well.
Speaker 2:That's very cool. That's very cool. Well, we are very thankful for all the business over the years and just the friendship and being welcome in your home and all the projects that we've done. You've been fantastic, so thank you very, very much.
Speaker 1:You're welcome. We didn't say anything about service. Service is great Service is great. I can't tell you how many times Gary has had to call on a weekend or late at night, and we always get response.
Speaker 2:We have spent an inordinate amount of time perfecting, kind of moving towards a service model and realizing that exactly what you just mentioned, sharon, is exactly what happens here all the time. You are a very common customer. You know we hear make it easy and support us and help us when we mess it up or whatever we're going to do. So that's really great that it's working, because there's been a lot of blood, sweat and tears behind the scenes to make that happen.
Speaker 3:I think that's really a great point. The relationship started because of the way that Zach interacted with us and we really appreciated the thoroughness of the conversation that took place with Zach. We appreciated the fact that he was very, very knowledgeable. But that led to an extension to the rest of Sound Vision and I would say that working with Marshall, who was one of the first technicians- that we worked with working, with continuing to work with Paul Michael Dowd, who was one of the first technicians that we worked with Working with continuing to work with.
Speaker 3:Paul Michael Dowd, who I know is no longer with you.
Speaker 2:No, he's back Is he back?
Speaker 3:Well, he's not back physically.
Speaker 2:Okay, he's actually with his wife in Cozumel, but he's doing remote service now and actually if you called this week, you'd get him, that's wonderful.
Speaker 3:Well, I think the point to be made is that the sales end of the process was very thorough and very comprehensive and made a lot of sense for us. But since then since obviously building the house and moving into the house what's been great is that when we do have a question about something that's new to us or confusing to us, it's great to pick up the phone, call somebody and get an answer pretty quickly back with an answer that resolves the problem, which we appreciate. So that's been one of the highlights of the relationship with with you guys. So we appreciate that.
Speaker 2:Well, thank you very, very much. And actually just the last point on that we're now. Our next level is we're trying to do more remote service, where we don't even have to come Right and we're engaging that customers that do not have service memberships they'll pay a nominal fee for that. We feel, hey, if we don't actually have to go to your house, so you don't have to schedule an appointment, you don't have to be there, it gets done immediately, or say within the first 15 minutes or so, we feel that it's a really win-win and that's really what you guys want Like you don't really want us to come there in three days or even the next day.
Speaker 3:We love to see Paul.
Speaker 3:What we want is we want you to come once in a while Nice, to see you once in a while, mark, you know there's a great point on that I'll make if you've got another couple of seconds is one of the things that I would find very helpful and I think you and I have talked about this in the past is it's interesting to us anyway to try to identify the leading edge kinds of things that your other customers are doing, and we may choose not to do those things, but it would be nice to know what some of those things are, with a thought being that maybe we are interested in doing it at some point in time.
Speaker 2:So I know I've talked to Michelle before you came.
Speaker 3:I have spoken with Michelle. She knows that and I think you and I've talked about it. But I know that you guys do a lot of stuff and we obviously are not going to be aware of everything that you do unless you tell us. So the idea of helping us to understand some of that stuff, I think would be helpful to us and maybe helpful to you and the rest of your clients.
Speaker 2:We've actually got three initiatives towards that. Number one we've started doing postcards. We've done them for different demographics but we've specifically done them for our current customers. So right now, if you haven't seen, probably in the last week or in the next day or so, you're going to get a postcard on shade vision in our in doing automated shades and that sort of thing. We've got lighting design. So all the fixtures in here, except for a handful of them, our fixtures we sell, we design actually going to do a huge upgrade on that in the near future. So postcards are one thing, projects we've done wow stuff there you go.
Speaker 2:We've got that. Last one is we're actually working with our service provider on oversee, which is the, the platform that allows us to remote in and do a lot of the stuff, and it's actually going to generate kind of like nest. Does you have nest? Yes, and so you get the little nest email every month and it tells you your usage and where you are in your leafs and all that stuff, right, so we're working with the manufacturer on that to have an automated update of hey, we updated your access points and this happened and we there was a network outage or whatever, and so we've been working with them actually for about two years and we're really close to that automated send, just like now. One thing we haven't mentioned today is landscape lighting. You know things like that that we do. Oh, yeah, yeah, a lot of landscape lighting.
Speaker 3:Yeah, interesting Cause we we did a lot of landscape lighting not knowing that, probably the time, you guys probably weren't doing that, and we may be interested in some more light and I know we have had some conversation with Paul about doing some security lighting Sure.
Speaker 3:And I think we've got it. For financial reasons, we're going to hold off on that for a little bit, but that is something we'll do Well. In general, again, thank you very much for all the things that you guys do. We've enjoyed being your customer and we're looking forward to more of the same going forward Sounds awesome, thanks again. All right, thank you.
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